Order Details

• Can I order outside of Canada?

  Yes, we provide US, Canadian and international shipping.

• How can I cancel or edit my address an order?

  Please send us an email right away to info@elizabethgrant.com so, we change the address or cancel. We will do our best to change the address before it ships out but keep in mind that is best to double check when entering your shipping address at checkout.

• How does Elizabeth Grant Skin Care charge for shipping?

  Our shipping rates are determined by the weight of the order as well as the location that it is being shipped to – these rates are calculated by third party services such as Canada Post, DHL, UPS, FedEx etc. Please see our full shipping policy here.

• How do I check my order status?

  You can check the status of your order here: https://egskincare.aftership.com/

• How do I write a product review?

  Go onto the product page where you wish to leave a review and scroll down below product description. There is a button on left hand side prompting “Write a Review”.

• I can’t find the answer I am looking for?

  If you have a question that you can’t find in this list, then please feel free to email us at info@elizabethgrant.com. We will be more than happy to assist you.

• What do I do if there is a shipping error on my order?

  Confirm that the address that you have entered is correct and then if the error remains, please contact us at info@elizabethgrant.com immediately to resolve the issue.